Privacy Policy & Terms of Service

Last Updated: December 3, 2025

Privacy Policy

1. Introduction

Gary Henson Group ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.garyhensongroup.com and use our services.

2. Information We Collect

Personal Information:

  • Name and contact information (email address, phone number, mailing address)
  • Information provided during coaching sessions or consultations
  • Communication preferences
  • Payment and billing information
  • Company name and job title

Automatically Collected Information:

  • IP address and device information
  • Cookies and similar tracking technologies
  • Referring website addresses
  • Pages visited and time spent on our website
  • Browser type and operating system

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our coaching and consulting services
  • Comply with legal obligations and protect our rights
  • Analyze website usage and improve our offerings
  • Personalize your experience on our website
  • Send you marketing communications about our services (with your consent)
  • Respond to your inquiries and provide customer support
  • Process transactions and send related information

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process your personal data based on:

  • Consent: You have given explicit consent for processing your personal data
  • Legal Obligation: Processing is required by law
  • Legitimate Interests: Processing is necessary for our legitimate business interests
  • Contract: Processing is necessary to fulfill our services to you

5. How We Share Your Information

We may share your information with:

  • Service Providers: Third-party vendors who perform services on our behalf (payment processors, email service providers, analytics providers)
  • Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business
  • Legal Requirements: When required by law, court order, or to protect our rights
  • Business Partners: With your consent, for collaborative offerings or referrals

We do not sell your personal information to third parties.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings. Types of cookies we use:

  • Essential Cookies: Necessary for website functionality
  • Marketing Cookies: Used to deliver relevant advertisements
  • Analytics Cookies: Help us understand how visitors use our site

7. Third-Party Services

Our website may contain links to third-party websites and may use third-party services including:

  • Google Analytics (for website analytics)
  • Payment processors
  • Email marketing platforms
  • Social media platforms (LinkedIn, Facebook, etc.)

These third parties have their own privacy policies, and we encourage you to review them.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

9. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request access to your personal data
  • Opt-Out: Unsubscribe from marketing communications
  • Withdraw Consent: Withdraw consent at any time (where processing is based on consent)
  • Restriction: Request restriction of processing
  • Objection: Object to processing of your personal data
  • Portability: Request a copy of your data in a structured format
  • Deletion: Request deletion of your personal data
  • Correction: Request correction of inaccurate data

10. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

  • Right to know what personal information is collected
  • Right to non-discrimination for exercising CCPA rights
  • Right to deletion of personal information
  • Right to opt-out of the sale of personal information
  • Right to know if personal information is sold or disclosed

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

12. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Employee training on data protection
  • Access controls and authentication
  • Regular security assessments

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

13. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Terms and Conditions

1. Acceptance of Terms

By accessing and using the Gary Henson Group website and services, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Services Description

Gary Henson Group provides executive coaching, business consulting, leadership development, and strategic planning services to business owners and executives. Services are customized based on client needs and are delivered through various formats including one-on-one coaching, group sessions, retreats, and planning sessions.

3. Use of Website

You agree to use our website only for lawful purposes and in a way that does not infringe upon the rights of others. Prohibited activities include:

  • Attempting to gain unauthorized access to our systems
  • Interfering with the proper functioning of the website
  • Impersonating any person or entity
  • Engaging in automated data collection without permission
  • Transmitting malicious code or harmful content

4. Intellectual Property Rights

All content on this website, including text, graphics, logos, images, videos, and software, is the property of Gary Henson Group or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not:

  • Reproduce, distribute, or publicly display our content without permission
  • Remove copyright or proprietary notices
  • Use our trademarks or branding without authorization
  • Modify or create derivative works from our content

5. Client Engagement and Services

Service Agreement: Specific terms for coaching and consulting services will be outlined in a separate engagement agreement. These Terms and Conditions supplement but do not replace individual service agreements.

Payment Terms:

  • Payment is required as specified in your service agreement
  • Prices are subject to change with notice
  • Late payments may incur additional fees or result in service suspension
  • All fees are non-refundable unless otherwise stated in writing

Cancellation and Rescheduling:

  • Session cancellations must be made at least 48 hours in advance
  • We reserve the right to reschedule sessions due to unforeseen circumstances
  • Late cancellations or no-shows may result in forfeiture of the session

6. Client Responsibilities

As a client, you agree to:

  • Provide accurate and complete information
  • Take responsibility for your own business decisions and outcomes
  • Respect scheduled appointment times
  • Communicate openly and honestly
  • Actively participate in coaching sessions and implement agreed-upon strategies

7. Confidentiality

We maintain confidentiality of all client information shared during coaching and consulting engagements, except:

  • When required by law
  • When necessary to prevent harm to yourself or others
  • With your explicit written consent

Clients are also expected to maintain confidentiality regarding proprietary methodologies, materials, and business practices shared by Gary Henson Group.

8. Testimonials and Case Studies

Client testimonials and results displayed on our website represent individual experiences and outcomes. Results may vary based on numerous factors including individual circumstances, effort, and implementation. We may use anonymized client success stories and testimonials for marketing purposes unless you opt out.

9. No Guarantees

While we are committed to providing high-quality coaching and consulting services, we make no guarantees regarding specific business outcomes or results. Success depends on numerous factors including client implementation, market conditions, and individual circumstances beyond our control.

10. Limitation of Liability

To the fullest extent permitted by law:

  • Gary Henson Group shall not be liable for any indirect, incidental, special, consequential, or punitive damages
  • We are not liable for technical issues, website downtime, or data loss
  • We are not responsible for business decisions made based on our advice or coaching
  • Our total liability shall not exceed the amount paid by you for services in the six months preceding the claim

11. Indemnification

You agree to indemnify and hold harmless Gary Henson Group, its officers, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:

  • Your use of our services or website
  • Business decisions made based on our services
  • Your violation of any rights of third parties
  • Your violation of these Terms and Conditions

12. Disclaimer of Warranties

Our services and website are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of service of external sites. Use of third-party websites is at your own risk.

14. Marketing Communications

By providing your contact information, you consent to receive:

  • Service-related communications and updates
  • Newsletters and educational content
  • Marketing emails about our services and offerings

You may opt out of marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly.

15. Advertising Compliance

We comply with advertising standards and policies of LinkedIn, Google, Meta (Facebook/Instagram), and other platforms where we advertise. Our marketing materials and claims are based on actual client experiences and results, though individual results may vary.

16. Dispute Resolution

Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction where Gary Henson Group is registered, without regard to conflict of law principles.

Arbitration: Any disputes arising from these terms or our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except where prohibited by law.

Class Action Waiver: You agree to resolve disputes individually and waive the right to participate in class actions or class arbitrations.

17. Severability

If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and Gary Henson Group regarding use of our services and supersede any prior agreements.

19. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

20. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Material changes will be communicated via email or website notice. Your continued use of our services after changes constitutes acceptance of the modified terms.

21. Survival

Provisions regarding intellectual property, confidentiality, limitation of liability, indemnification, and dispute resolution shall survive termination of these Terms and Conditions.

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